Booking & Cancellation Policy

• Notice Period: Please provide at least 48 hours’ notice if you need to cancel or reschedule your treatment so the time slot can be offered to someone else.

• Late Cancellations & No-Shows: Cancellations within 48 hours may incur a 50% fee. Cancellations within 24 hours or missed appointments will be charged 100% of the service value.

• Illness: If you are feeling unwell on the day of your appointment, please contact me as soon as possible so we can safely reschedule.

Arrival & Running Late

• Punctuality: Please arrive at Oru Space a few minutes before your scheduled appointment time.

• Late Arrivals: If you are running late, send a quick message if safe to do so. Your treatment time may be shortened to protect the next client's start time, but you will still receive therapeutic care for the remaining time.

Sensory & Accommodation Preferences

• Low-Demand Appointments: Silent treatments are available as standard so you can deeply rest. If you prefer to chat, I will always follow your lead.

• Sensory Adjustments: Lighting, sound, blankets, and pressure can all be tailored to your comfort. You can request adjustments on your consultation form or at any point during your treatment.

• Inclusivity & Belonging: Soft is a safe, intentional space welcoming women, trans, and non-binary individuals. There are no dress codes, expectations, or perfection required, just come as you are.